Frequently asked questions
Answers to the questions we're asked most about ordering, delivery and LED lighting. Can't find yours? Get in touch.
How quickly will my order be delivered?
Order before 16:00 and it leaves the same day. Within the Netherlands that is usually the next working day and within two working days at the latest. Within Europe, 3 to 5 working days. In a hurry? Most of the range is in stock and can be collected during opening hours in Ulvenhout (municipality of Breda). For deliveries outside Europe, please contact our sales department.
Where is Royal Lighting based?
At Tolweg 9, 4851 SJ Ulvenhout. Ulvenhout has been part of the municipality of Breda since 1997 and lies in the province of North Brabant. The postal and visiting address are the same.
Do you deliver in the Breda area and the rest of North Brabant?
Yes. We are based in Ulvenhout (municipality of Breda) and supply business customers throughout North Brabant - Breda, Tilburg, Eindhoven, 's-Hertogenbosch, Roosendaal, Oosterhout and beyond - as well as the rest of the Netherlands. Order before 16:00 for same-day dispatch.
Can I order on account, and what are the payment terms?
Yes. Once your trade account is approved you order on account. Payment terms run up to 90 days by arrangement - longer than is usual in this trade, so a project can be paid for before the invoice falls due.
Can I collect my order near Breda?
Yes. Our showroom and warehouse are at Tolweg 9 in Ulvenhout, municipality of Breda. Trade customers can walk in during opening hours (Mon–Fri 08:30–17:00) and take their order straight away - no appointment needed. Useful when you need the material on site the same day.
Is the range held in stock?
Most of it, and in quantity: thousands of luminaires sit in our own warehouse in Ulvenhout. Because we manufacture ourselves, a series stays available for years instead of being a one-off purchase. Anything not in stock is flagged in the quotation with its expected lead time.
Which carrier do you ship with?
For the Netherlands, Belgium and Luxembourg we ship with TransMission. For other EU countries and international shipments, the carrier depends on the size of the order.
Will I receive tracking details with my order?
Yes. You will receive the tracking code by email. Nothing received within 24 hours? Check your spam folder as well.
What is LED retrofit?
LED retrofit means replacing conventional light sources (such as fluorescent tubes) with LED equivalents in the existing fitting, without major changes to the installation.
What are the advantages of LED retrofit?
Retrofit is cost-effective and quick to install: you save energy straight away without replacing complete luminaires.
What are the drawbacks of LED retrofit?
Compared with complete LED luminaires, the lifespan is shorter and thermal management is less effective. The CE marking of the original fitting may also become invalid. We advise for each situation whether retrofit or replacement is the better choice.
Can I work with Royal Lighting as an installer or wholesaler?
Yes. We work with installers nationwide and are active in several countries. Get in touch to discuss the options and a business proposal.
Do you also supply consumers?
No, our range is available exclusively to professional installers and business customers with an approved account.
Do you also handle the installation?
No. We are a wholesaler and manufacturer, not an installation company: fitting is done by your own installer or electrician. We supply the luminaires, produce the lighting calculation and advise on track layout, driver selection and mounting.